• Provide exceptional customer service through both voice and non-voice channels.
• Assist customers with inquiries, issues, and product information via phone and email.
• Maintain a positive attitude while handling customer complaints and feedback.
• Document customer interactions in the company database and track resolutions.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0-2 years (entry-level positions available).
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Ability to work in a fast-paced environment and handle multiple tasks.
• Responsibilities and Duties: Willingness to learn new processes and handle training when needed.
• Working Conditions: Flexible work hours, with potential for remote work options.