Bilingual Customer Service Representative - Spanish

Risewave Consulting Inc.

C$1.7-1.9K[Mensual]
En el sitio - Ciudad de Quezon1-3 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro de salud, HMO

  • Tiempo de apagado y abandono

    Salir por enfermedad, Salida por vacío

  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
  • Provides resolutions to caller problems and issues including researching and exploring alternative solutions
  • Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
  • Accepts payment and initiates disbursement requests over the phone
  • Navigates through a computerized data entry system or other relevant applications
  • Manages documentation of all call information according to standard operating procedures
  • Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
  • Undertakes all compliance and regulatory training in line with company requirements
  • Accountable in keeping up with process related learnings/training and meet performance standards set by the business
  • Completes customer’s transactional requests as provided by caller.
  • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
  • Demonstrates accuracy in processing changes to customer policies based on the information provided
  • Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.


Qualifications:

  • Fluency in Spanish (both spoken and written)
  • BPO experience, especially in Collections or Financial accounts, is a big plus
  • Willing to work in night shift schedule
  • Amenable to work onsite in Eastwood, Quezon City

#wearehiring

Idioma EspañolIdioma InglésServicio al clienteCentro de llamadas
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Jewel Mae Manuel

RecruiterRisewave Consulting Inc.

Responder Hoy 0 veces

Ubicación laboral

Eastwood Ave. Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines

Publicado el 26 September 2025

Risewave Consulting Inc.

101-500 empleados

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