• Provide first-level technical support for end-users across various platforms.
• Diagnose and resolve hardware and software issues efficiently.
• Manage service requests and incidents through a ticketing system.
• Collaborate with other IT teams to escalate complex issues.
• Document troubleshooting steps and resolutions for knowledge base.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Strong troubleshooting skills and knowledge of operating systems (Windows, Linux, macOS).
• Skills and Competencies: Excellent communication and customer service skills.
• Qualities and Traits: Detail-oriented with a problem-solving mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.