BPO QA Specialist (Offer up to Php 35,000 packaged)
J-K Network Services
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Client Profile
A leading global business process outsourcing (BPO) company with over 39 years of experience, providing technology solutions and process management services.
Position: BPO Quality Assurance Specialist
Industry: BPO
Location: Clark, Pampanga
Salary: Php 35,000
Schedule: Shifting schedule
Work Set up: Work on site
Benefits
- Government mandated Benefits
- HMO
- 13th month pay
- Sick Leave Credits
- Vacation Leave Credits
Job Requirements
- Bachelor’s Degree Holder
- Open for undergraduate
- At least 1 year of work experience as Quality Analyst in a call center setting.
- Experience working as Customer Service Representative in BPO industry
- Willing to work fully on site
- Amenable to work at shifting schedule
Job Responsibilities
- Handling inbound and outbound calls, messages and email
- Monitoring, evaluating, and improving service quality.
- Ensure compliance with company policies, client expectations, and regulatory requirements.
- Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
- Collaborate with team leaders, managers, and trainers to implement quality improvement initiatives.
Recruitment Process: Online interview and Face to Face
- Initial interview
- 2nd interview
- Final interview
- JOB OFFER
Recruiter_Exec J-K
RecruiterJ-K Network Services
More than ten replies today
Posted on 25 November 2025
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