Position Overview

We are seeking a detail-oriented and motivated E-Commerce Virtual Assistant (E-Commerce VA) to support client’s online retail operations. The ideal candidate will have a strong understanding of e-commerce platforms, excellent organizational skills, and a passion for customer service.

Key Responsibilities

• Manage product listings on e-commerce platforms (e.g., Amazon, eBay, Shopify).
• Assist with inventory management, including tracking stock levels and reordering supplies.
• Process customer orders and handle inquiries regarding order status, returns, and exchanges.
• Conduct market research to identify trends and optimize product offerings.
• Support marketing efforts, including managing social media accounts and email campaigns.
• Monitor website performance and assist with SEO optimization.
• Prepare sales reports and analyze data to identify opportunities for growth.
• Collaborate with suppliers and logistics partners to ensure timely delivery of products.
• Maintain a high level of customer satisfaction through prompt and professional communication.

Qualifications

• Proven experience in e-commerce or a related administrative role.
• Strong understanding of e-commerce platforms and online retail processes.
• Excellent written and verbal communication skills.
• Proficiency in e-commerce software and tools (e.g., Shopify, Amazon Seller Central) and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Customer-focused mindset with a commitment to providing exceptional service.



Hiring Requirements

• Bachelor’s degree in business, marketing, or a related field preferred.
• Minimum of 1-2 years of experience in e-commerce or administrative support.
• Familiarity with digital marketing strategies and tools is a plus.
• Availability to work flexible hours as needed - Various US timezones

Essential Hardware Requirements

• Reliable Computer/Laptop
• High-Speed Internet Connection and 
• Backup connection like a pocket Wi-Fi or 5G in phone 
• Noise-Canceling Headset
• Webcam
• Workstation Setup 
• Surge Protector or UPS