• Act as a point of contact for customers, addressing inquiries and resolving issues promptly.
• Provide accurate information about products and services, enhancing customer understanding.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and ensure follow-up for any outstanding issues.
• Collaborate with internal teams to improve customer satisfaction and service efficiency.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Ability to manage multiple tasks while maintaining strong attention to detail.
• Working Conditions: Willingness to work flexible hours, including evenings and weekends as needed.
• Qualities and Traits: Excellent communication and interpersonal skills with a focus on empathy and understanding.
• Qualities and Traits: Strong problem-solving abilities to address customer concerns effectively.
• Qualities and Traits: A team-oriented mindset with a commitment to customer satisfaction.