• Provide excellent customer service support via non-voice channels such as email and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain accurate records of interactions and transactions with customers.
• Collaborate with team members to improve service quality and customer satisfaction.
• Follow company policies and procedures in handling customer requests.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong written communication skills and attention to detail.
• Qualities and Traits: Patient, empathetic, and customer-oriented.
• Responsibilities and Duties: Ability to work well in a team and adapt to various customer service situations.