JOB ROLE & RESPONSIBILITIES:

The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights.

• Use statistical analysis and forecasting methods.

• Ensure data-driven decision-making.

• Support short and long term operational / strategic business activities through analysis

• Maintain up-to-date knowledge of workforce planning tools and techniques.

• Communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning

• Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time

• Be part of the annual budgeting exercise with the finance and business.

• Adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization.

• Maintain confidentiality and handle sensitive information with care.

Scope of Support:

Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role.

• Data Analysis: Analyze workforce data to identify trends and forecast staffing needs.

• Model Development: Develop and maintain workforce planning models and tools.

• Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements.

• Reporting: Prepare and present workforce analysis reports to management.

QUALIFICATIONS:

• At least 5 years of Workforce Management (WFM) experience supporting Call Centers or Back Office operations
• Minimum 3 years of senior/executive-level communication and presentation experience
• 3+ years Forecasting experience
• Proficiency in workforce management tools such as NICE IEX, Aspect and Microsoft Excel

WHAT WE OFFER:

• Market Competitive Pay Levels
• Hybrid Setup
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your oing. Connecting. Growing together.

Please refer to job description.