Travel & Hospitality Specialist (McKinley Travel & Hospitality)

Role Overview:

Join our dynamic Travel & Hospitality team, where you will provide premium support and booking services. This role is ideal for travel professionals who thrive in a fast-paced environment and have a solid foundation in industry-standard booking tools.

Key Qualifications:

• Experience: At least 1 year of GDS experience.
• Preferred Skills: Proficiency in Sabre GDS is highly preferred and considered a significant advantage.
• Competencies: Strong customer service orientation and knowledge of international travel protocols.

Focus: Efficient booking, customer support, and Sabre proficiency.

• Reservation Processing: Efficiently handle inbound inquiries for flight, hotel, and car rental bookings using Sabre GDS (or other assigned platforms).
• Modification & Cancellations: Process PNR (Passenger Name Record) changes, cancellations, and basic refunds accurately within the GDS environment.
• Vendor Liaison: Contact airlines and hotel partners to confirm availability, resolve booking discrepancies, or secure special requests for guests.
• Customer Problem Solving: Provide immediate assistance to travelers facing disruptions, such as flight delays or overbooked accommodations, ensuring a seamless experience.
• Detailed Documentation: Maintain meticulous records of client communications and booking transactions to ensure accuracy in billing and guest satisfaction.

Salary & Benefits:

• Monthly Package: ₱30,000 – ₱45,000 (Total compensation package).
• Retention Bonus: ₱15,000 Quarterly Retention Bonus.
• Signing Bonus: ₱50,000 Sign-On Bonus (SOB) upon joining.