Contact Center Trainer – C1 Level

Pro Integrate PH

C$1.3-1.7K[Monthly]
On-site - Taguig5-10 Yrs ExpDiplomaFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

  • Deliver new hire training programs focused on customer service, communication skills, and product knowledge.
  • Conduct refresher sessions, process-specific training, and coaching based on performance metrics.
  • Align training initiatives with quality assurance feedback and operational targets.
  • Create engaging content and use facilitation techniques that boost learner engagement and retention.
  • Partner with leadership and operations to drive continuous training effectiveness and performance improvement.

Requirements

  • Minimum of 7 years experience in training for customer service (BPO setup, preferably with banking or financial services background).
  • Proven expertise in soft skills development, product/process training, and QA alignment.
  • Excellent facilitation, coaching, and communication skills.
  • Amenable to work onsite in Taguig.
  • Open to Australian shift schedule.
  • Must be ready to start immediately.


Trainer
Preview

Engelbert Fortin

Recruitment Delivery ManagerPro Integrate PH

Active today

Working Location

Taguig. Taguig, Metro Manila, Philippines

Posted on 02 August 2025

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