Job Description

• Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.

• Modifies and presents training programs for representatives/agents.

• Tracks and analyzes training programs by examining agent performance.

• Recommends changes to training programs.

• Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.

• Participates in identifying program needs, obtaining technical data and scheduling programs.

• Maintains training records.

Qualifications:

• At least 1 years in role experience.

• Good understanding of training processes and practices for adults.

• Practical experience utilizing a range of methodologies, including experiential learning, action learning and e-learning.

• Excellent training and organizational development skills. 

• Superior interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals.

• Excellent written and oral communication skills.  

• Solid computer skills, including use of MS Office suite and e-learning tools.

• Ability to prioritize, manage multiple projects, meet deadlines and adapt to shifting priorities.

• Ability to work onsite - Alaya 30th Pasig Site

• Ability to work in flexible schedule

Please refer to job description.