Lead Generation and Outbound Sales

• Conduct outbound calls, emails, and text messages using approved sales scripts to effectively promote the company’s products and services.
• Perform cold calling to generate leads, build business connections, and convert prospects using company-provided communication tools and allowances.
• Clearly explain product or service features, pricing, benefits, and ongoing promotions.
• Maintain up-to-date knowledge of the products and services offered.

Lead Qualification and Follow-Ups

• Collect and record essential lead information, including contact details and customer requirements.
• Qualify leads by assessing customer needs, budget considerations, and decision-making authority.
• Schedule appointments for interested prospects with designated sales representatives.
• Conduct follow-up calls and callbacks for lead nurturing and to address additional inquiries.
• Gather customer reviews and testimonials to support credibility and marketing initiatives.

Customer Engagement and Compliance

• Maintain accurate and organized records of all customer interactions, inquiries, and outcomes.
• Ensure full compliance with company policies, industry regulations, and ethical standards.
• Demonstrate professionalism and uphold the company’s brand reputation in all customer engagements.

Social Media and Marketing Support

• Monitor and engage with audiences across social media platforms to support brand visibility.
• Assist in responding to comments, messages, and inquiries as needed

Process Improvement and Research

• Recommend improvements to lead generation and management processes to enhance efficiency.
• Support marketing initiatives through research, preparation of presentation materials, and other related tasks.

Employee Engagement and Company Participation

• Actively participate in company-wide events and activities to promote a positive workplace culture.
• Support and engage in Ideyalab’s employee engagement initiatives to contribute to a collaborative and motivated work environment.