Customer Support Specialist
SMS Global Technologies, Inc.
Job Description
Description
- Participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs).
- Record and track issues in the ticketing system from creation through to resolution and closure.
- Monitor open tickets, escalating unresolved issues to the appropriate teams or vendors, particularly those with high or critical severity levels.
- Collaborate with vendors to ensure quick resolution of critical issues within SLAs.
- Implement preventive measures to reduce recurring customer issues and enhance product reliability.
- Support operational delivery and participate in User Acceptance Testing (UAT) for new product releases and updates.
- Help improve customer support processes and documentation to ensure better service delivery.
- Conduct training for new clients and offer refresher sessions for existing clients on how to use the ticketing system, particularly when there are updates or changes to workflows.
Requirements
- Bachelor's Degree in Electronics Engineering, Industrial Engineering, Computer Engineering, Information Technology, or Medical-related Degrees (Nursing, Medical Technology, etc.
- Proficiency in Google Workspace and/or MS Office
- Strong communication and problem-solving skills
SMS Global Technologies, Inc.
HR RepresentativeSMS Global Technologies, Inc.
Active within seven days
Working Location
SMS Global Technologies, Inc.. Penthouse East Tower Philippine Stock Center Exchange 1605, Exchange Rd, Ortigas Center, Pasig, Kalakhang Maynila, Philippines
Posted on 12 August 2025
Explore similar jobs
View more similar jobsCommand Center Associate
Advanced Remote Managed Security Services Inc.C$365-487[Monthly]
Hybrid - Taguig<1 Yr ExpBachelorFull-time
Airesh TrongcosoHR
Senior Channel Sales
Tamaray People Solutions CorporationC$2.4-3.9K[Monthly]
Hybrid - Pasig5-10 Yrs ExpBachelorFull-time
Ms. AngelHR Officer
Core Network Engineer
RCReign International Manpower AgencyC$1.9-2.2K[Monthly]
Hybrid - Pasig5-10 Yrs ExpBachelorFull-time
AM GuevarraHR Officer
Telecom Sales Engineer
Benedict Carl Manpower Consulting, Inc.C$730-852[Monthly]
Hybrid - Makati3-5 Yrs ExpBachelorFull-time
Carl BenedictRecruiter
Optical Transmission Engineer
ASPAP Construction Corp.C$487-852[Monthly]
Hybrid - Muntinlupa1-3 Yrs ExpBachelorFull-time
HR TeamHR Assistant
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
