Technical Staff
A and S Workers Inc.
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Unpaid Extended Leave, Vacation Leave
Description
- Provide technical assistance, manage customer relations, execute pre-sale and after-sale support, and conduct demand analysis.
- Provide expert technical support to customers via phone, email, and chat.
- Troubleshoot software and hardware issues effectively.
- Respond to customer inquiries and resolve issues promptly.
- Document and track all support interactions in the system.
- Collaborate with team members to improve support processes.
- Maintain knowledge of company products and services.
Requirements
- Job Title: Technical Support Representative
- Educational Qualifications: Bachelor's degree required.
- Experience Level: 1-3 years of experience in technical support preferred.
- Skills and Competencies: Proficient in Customer Relationship Management, Sales Training, Excellent Communication, Teamwork, Sales Management, Relationship Building, Pre-Sale and After-Sales Technical Support, and Pre-Sale Demand Analysis.
- Working Conditions: Office environment, potential for remote work; typical business hours.
- Qualities and Traits: Strong problem-solving skills, adaptability, empathy, and a proactive attitude.
Christine Amor Iray
HR OfficerA and S Workers Inc.
Reply 0 Times Today
Working Location
Reach. GXMQ+XFR, U-28-29-30 Harbor Drive Smmoa, Diosdado Macapagal Blvd, Pasay, Metro Manila, Philippines
Posted on 24 April 2025
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Human Resources & Recruitment
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