Technical Support Representative
MD-TORCH Solutions
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Professional Development
Job Training, Professional Development
- Provide technical assistance and support for incoming queries.
- Diagnose and troubleshoot hardware and software issues.
- Guide users through step-by-step solutions.
- Document issues and track resolutions in ticketing system.
- Collaborate with other teams to improve customer experience.
- Maintain up-to-date knowledge of products and services.
- 1-2 years Technical Support Representative Experience (SaaS)
- Knowledgeable in Software as a Service
- 1-year BPO experience (Call Handling)
- Willing to work in Davao City
Anna Fuentes
Marketing AssociateMD-TORCH Solutions
Active within three days
Working Location
Davao City. Davao City, Davao del Sur, Philippines
Posted on 06 May 2025
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