Responsible for managing and overseeing the operations of a retail store, monitoring stocks inventory, distribution of materials staff training, organizing work schedules, and providing high-quality customer service satisfaction.

Store Management

• Controls, organizes storage and inventory
• Maintains high customer satisfaction levels through excellence in serving quality food and beverages.
• Measures and addresses the effectiveness of employee performance and store activities.
• Ensure the accuracy of forecasts, inventory and receipt of stocks
• Organizes all merchandise items
• Defines staffing need and allocates workloads.
• Continuous coordination with the operation manager for sales building activities.
• Monitoring sales and stock levels.

Quality Service, Cleanliness and Audit management

• perform a regular audit
• identifies and recommends QSC Programs the will help minimize non-compliance issues.
• Strictly impose relevant health and safety standards at all times.

People Management

• Manages staff and maintain the productivity level of their respective responsibilities
• Recommend staff movement as need
• Trains, guides, supervises, and disciplines staff to ensure policy compliance.
• Provides assistance to newly hired employees to learn about store policies and procedures
• Manages customer complaints, issues and questions.
• Conducts performance evaluations and recommendations.

Report Management

• Submit a store's daily, weekly, and monthly status report, including sales, customer service satisfaction, stock status, and personnel movement.
• Prepares management reports and other necessary reports as required.

Report Submission

• Prepares, submits, and present a report relative to the development of plans and assessment of store output at any given time.
• Attends weekly or monthly meetings with FOM to review sales, store activities, and schedules.

Other tasks that maybe assigned from time to time.

SKILLS

• Strong leadership skills
• Excellent Verbal Communication
• Strong customer service
• Excellent organizational skills
• Strong interpersonal skills at all levels
• Through understanding of the store's procedures and policies
• proficient in MS office and other related software

• High school Diploma or equivalent; college degree is preferred
• At least 1+ years of experience as a team leader in any food industry
• Proficient in MS Office
• With pleasing personality