Job Summary

The role ensures smooth coordination between franchisees and internal departments, accurate record-keeping, timely reporting, and effective communication to support franchise growth and compliance.

Key Responsibilities

• Manage and monitor petty cash, ensuring proper documentation and liquidation.
• Maintain and update the master list of franchisees, including franchise details and status.
• Process and track franchise payments and related financial records.
• Address and coordinate franchisee concerns, ensuring timely resolution and proper endorsement to concerned departments.
• Handle social media and online inquiries, responding professionally and directing leads appropriately.
• Prepare, record, and submit attendance reports to HR for payroll processing.
• Create and consolidate monthly operational and administrative reports.
• Research and identify expos, trade shows, and events where sales associates can promote and sell Hola Coffee products.
• Develop and monitor action plans for new franchise openings, coordinating timelines and requirements.
• Regularly update and coordinate with all departments regarding franchise-related activities and status.
• Track and update leave applications of Hola Coffee staff.
• Prepare and update Official Business Forms (OBF) for staff as needed.
• Organize, file, and safeguard company documents, including franchise contracts, receipts, and other important records.
• Assist the Brand Manager in drafting, setting, and issuing company memos and internal announcements.
• Manage and monitor the company email, ensuring proper distribution and follow-up of messages.

Qualifications & Skills

• Strong organizational and administrative skills
• High attention to detail and ability to handle confidential information
• Effective written and verbal communication skills
• Basic knowledge of payroll, reporting, and documentation processes
• Ability to multitask and work independently
• Proficient in MS Office / Google Workspace and online communication tools