Key Responsibilities 

1. Sales Administrative Support 

• Prepare proposals, quotations, contracts, and sales presentations for the sales team. 
• Organize and schedule sales meetings, calls, and events. 
• Handle incoming sales inquiries and provide initial product or service information to potential customers. 
• Assist in the onboarding and training of new sales team members, especially on sales tools and systems. 
• Ensure the sales team is equipped with up-to-date product information, sales materials, and tools. 

2. Sales Data & CRM Management 

• Maintain and update the customer relationship management (CRM) system with accurate customer data, opportunities, and activity logs. 
• Track sales metrics and KPIs; prepare regular sales reports for management review. 
• Analyze sales performance to identify trends, gaps, and opportunities for improvement. 
• Monitor and manage all sales documentation to ensure records are complete, accurate, and current. 

3. Sales Operations & Process Improvement 

• Support the development, refinement, and implementation of sales processes, workflows, and standard operating procedures (SOPs). 
• Collaborate with cross-functional teams (e.g., marketing, finance, logistics) to ensure alignment and consistency in sales operations. 
• Help streamline tools, templates, and documentation to improve overall sales efficiency. 

4. Order Management & Coordination 

• Coordinate order processing and ensure that all orders are entered accurately and in a timely manner. 
• Track order status from submission to delivery and communicate updates to the sales team and customers. 
• Liaise with the finance and logistics teams to resolve any issues related to invoicing, shipping, or payment. 

5. Customer Support & Relationship Management 

• Act as a point of contact for customer inquiries related to orders, products, and basic support. 
• Coordinate with relevant internal teams to resolve customer issues promptly and professionally. 
• Maintain strong customer relationships by providing timely follow-ups and ensuring a positive overall experience. 

Qualifications 

• Bachelor’s degree in Business, Marketing, or a related field preferred. 
• Minimum 2 years of experience in sales operations, sales support, or a similar role. 
• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 
• Strong organizational skills and high attention to detail. 
• Excellent communication and interpersonal skills. 
• Ability to multitask, prioritize, and work independently in a fast-paced, remote environment. 
• Analytical mindset with strong problem-solving skills.