The Sales Assistant supports the sales team in growing the company’s customer base, maintaining strong relationships with existing clients, and ensuring efficient sales operations. This role is essential in helping the company with its day-to-day sales, customer service, logistics and analytical operations.

Sales Support

• Managing daily sales operations.
• Prepare quotations and order confirmations for customers.
• Maintain up-to-date knowledge of the company’s product lines, pricing, and customer-specific relationship needs.
• Support lead generation activities and reporting
• Customer Relationship Management
• Respond promptly to customer inquiries via email, phone, and other communication channels.
• Maintain accurate customer records in CRM systems.
• Follow up on leads, quotes, and orders to ensure timely communication and high service standards.
• Support customer onboarding by sharing product information, samples, and marketing materials.

Order; Inventory Coordination

• Coordinate with the logistics and warehouse teams to ensure timely and accurate order fulfillment.
• Track and update order statuses for customers and the sales team.
• Monitor stock levels and flag potential shortages to the sales and inventory teams.

Reporting & Documentation

• Generate sales activity reports as needed.
• Maintain accurate and organized records of sales transactions and correspondence.
• Assist in preparing sales presentations and materials for meetings, trade shows, or events.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in business or related field preferred.
• 1–2 years of experience in sales support, customer service, or administrative roles (experience in foodservice or packaging industry is a plus).
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite and CRM software.
• Interest or experience in sustainable products and environmental responsibility is highly valued.

Core Competencies

• Customer-Centric Mindset: Understand and prioritize customer needs.
• Attention to Detail: Ensure accuracy in orders, pricing, and communication.
• Team Collaboration: Work closely with cross-functional teams including Logistics,
• Inventory Control, Purchasing and Operations Teams.
• Adaptability: Handle changing priorities and multiple tasks in a fast-paced environment.