1. Educational Background

• Degree or relevant course in Business Administrations/Communication/Chemistry or related degrees.

2. Administrative Skills

• Proficiency in office software such as MS Office, Google Workspace, Zoom, etc.

3. Communication skills

• Excellent written and verbal communication skills.
• Can communicate professionally with clients, team members and other stakeholders.

4. Organizational Skills

• Strong organizational and multitasking abilities.
• Ability to manage and prioritize tasks efficiently.

5. Attention to Detail

• Accuracy in handling data, preparing reports and maintaining documentation.

6. Customer Service

• Ability to provide courteous and effective customer service.
• Responding to inquiries and issues in a timely manner.

7. Time Management

• Efficiently managing time to meet deadlines and complete tasks promptly.
• Scheduling appointments and coordinating meetings.

8. Team Collaboration

• Ability to work collaboratively with the sales team, toll manufacturer and other departments.
• Providing support to the sales team

9. Problem-solving skills

• Can identify issues and find practical solutions.

10. Adaptability

• Willingness to adapt to changes in tasks and responsibilities.

11. Confidentiality

• Ability to handle sensitive information with confidentiality.

12. Record keeping

• Maintaining accurate and organized records of sales activities, customer interactions, and other relevant information.

13. Positive Attitude

• With a positive and proactive approach to work
• Understand the importance of punctuality in maintaining an efficient and productive work environment.

Other Tasks:

• Manage Customer Inquiry documentation and response.
• Manage Customer Complaint documentation and response.
• Maintain and request updated technical documentation locations, as needed.
• Request retesting for items expiring 1 month before the delivery date (and if passed, extension for 2 months after the testing date).
• Screenshot/Extraction of the relevant Sales Dashboard data for presentation in case of slow connection.