Sales and Customer Service

• Greet and engage customers professionally; assess their needs and recommend suitable kitchen equipment.
• Demonstrate product features and benefits, focusing on quality, durability, and performance.
• Process sales orders, quotations, and customer transactions accurately.
• Upsell or cross-sell related products and accessories to meet client requirements.

Target Achievement

• Meet or exceed individual and team sales targets.
• Follow up on leads, quotations, and pending deals.
• Maintain a client database and nurture long-term customer relationships.

Product Knowledge and Inventory

• Stay updated on the specifications, features, and pricing of kitchen equipment (e.g., ovens, fryers, refrigerators, food processors).
• Conduct product demos and explain maintenance instructions to clients.
• Coordinate with warehouse or logistics for product availability and delivery status.

Reporting and Documentation

• Prepare daily/weekly sales reports.
• Document client feedback and market trends to support business development.
• Ensure proper documentation of all transactions and after-sales support.

Customer Care and Support

• Handle post-sale inquiries, complaints, or returns professionally.
• Coordinate with technical support or service departments for customer concerns.

• At least a high school graduate or bachelor’s degree in Marketing, Business, or a related field is a plus.
• Minimum of 1–2 years of experience in sales (preferably in kitchen appliances, homeware, or industrial equipment).
• Familiarity with commercial kitchen equipment is an advantage.

Skills and Attributes

• Excellent communication and interpersonal skills.
• Strong persuasion, negotiation, and problem-solving abilities.
• Basic computer skills (MS Office, POS systems, CRM tools).
• Goal-oriented, energetic, and customer-focused.
• Ability to work independently or as part of a team.