The LC Relations Manager provides strategic leadership in managing the Loan Consultant (LC) network. The role focuses on developing and implementing long-term strategies that enhance LC engagement, productivity, and retention, ensuring alignment with the company’s overall sales and growth objectives. 

Manages and supervises LC Relations Officers (including the Senior LCRO) to achieve targets and directives through the following activities: 

Strategic Leadership 

1. Develop and execute the overall LC Relations Strategy, aligned with company goals and lending targets. 
2. Identify new LC acquisition channels, partnerships, and community-based programs to expand market reach. 
3. Set performance metrics, KPIs, and growth targets for the LC network. 
4. Design incentive frameworks, engagement programs, and recognition systems to improve retention and performance. 
5. Lead business planning, budgeting, and resource allocation for the LC Relations unit. 

Collaboration and Oversight 

1. Coordinate with Operations, Credit, and Marketing teams to ensure smooth loan processing and end-to-end LC servicing. 
2. Ensure compliance with company policies, lending regulations, and ethical standards in all LC activities. 
3. Oversee brand consistency and professionalism in LC communications and public engagements. 

Performance Management & Reporting 

1. Review performance data, analyze trends, and recommend process improvements to optimize LC productivity. 
2. Present periodic reports and strategic recommendations to the Division Head and Executive Management. 

Team Leadership & Development 

1. Lead, mentor, and coach LC Relations Officers (including Senior LCRO) to ensure consistent performance and professional growth. 
2. Set clear KPIs and monitor team productivity, providing feedback and training as needed. 
3. Foster a culture of collaboration, accountability, and continuous improvement within the team. 

Qualifications: 

• Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred). 
• Minimum of 3 years of experience in sales channel management, trade relations, or business development. 
• Proven experience in managing large consultant or agent networks. 
• Strong leadership, planning, and stakeholder management skills. 
• Data-driven mindset with strong analytical and decision-making capabilities. 
• Willing to go on fieldwork.