Office Location: San Antonio, Makati City

Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM

Work Setup: Hybrid (2x WFH, 3x Onsite)

Job description:

Key Areas of Responsibilities:

Client Acquisition and Sales Leadership

• Develop and execute sales strategies to bring in new clients, leveraging existing relationships and identifying opportunities in new markets.
• Drive end-to-end pre-sales processes, including identifying client needs, presenting staffing solutions, and negotiating contracts.
• Represent Volenday Staffing in local and international markets to expand its footprint and client base.
• Commercial negotiations.
• Collaborate with clients to thoroughly understand their staffing requirements, including skill sets, project details, and timelines.
• Translate client needs into clear and actionable recruitment strategies.

Recruitment Execution and Team Building

• Personally execute recruitment efforts to meet client needs during the initial phase.
• Build and lead a recruitment team as client demand increases, ensuring alignment with company and client objectives.
• Develop and maintain a pipeline of high-quality, pre-vetted candidates for diverse and specialized roles.

Graduate Development and Mentorship

• Actively mentor and support graduate-level employees, fostering their growth and professional development.
• Provide guidance on best practices in recruitment, client engagement, and staffing processes to build a strong talent pipeline within the organization.

Pre-Sales and Service Accountability

• Oversee the full lifecycle of client engagement: identifying prospects, staffing their needs, and ensuring successful onboarding.
• Collaborate with internal teams to handle contracting, compliance, and service specifics for new clients.

Strategic Growth and Market Expansion

• Work closely with leadership to shape strategies for entering and growing international markets.
• Align sales and recruitment efforts with Volenday Staffing’s broader goals and differentiation strategy.

Sales Revenue

• Support sales proposals and new client acquisition activity.
• Achieve a sales growth of 15% by upselling additional resources and securing repeat business.
• Identify opportunities for broader Volenday Group cross sales.

Staffing Solution Delivery

• Accountable for account delivery performance.
• Liaise with lead Staffer to always have a current and clear understanding of client performance and context.
• Achieve a placement success rate of XX% while maintaining a time-to-fill metric of 45-60 calendar days.
• Work with HR support to ensure Staffed workers have any issues performance or administrative resolved in a timely manner.
• Ensure Staff engaged on their accounts have a high (X%) engagement score.
• Ensure staff attrition rate of <10%.
• Provide a market analysis report every 2 months containing strategies based on industry changes and best practices.

Collaboration & Improvements

• Foster a strong collaboration with the talent acquisition team to ensure a seamless handover of client requirements and timely delivery of resources.
• Run training sessions twice a year with the wider Volenday organization to raise awareness of the account management function as well as enhance everyone's understanding.

Contracts Management

• Negotiate contracts with clients
• Ensure compliance with service level agreements and all other terms and conditions.
• Review contracts and identify opportunities for improvement

Account Management Transition

• After the initial learning phase, assume responsibility for managing and growing relationships with existing clients.
• Ensure ongoing client satisfaction and identify opportunities to expand service offerings within established accounts.

Qualifications and Experience:

• Graduate of Business Management or any 4-year equivalent course
• 6+ years of experience as an Account Manager or in a similar sales/account management role from a staffing or recruitment industry
• Effective verbal and written communication with the capability to articulate ideas clearly and listen actively to client needs.
• Adept at tailoring communication styles to suit different clients and situations.
• In-depth understanding of the recruitment and hiring selection process
• Proven track record of achieving and surpassing goals whilst driving sales revenue
• Proficiency with CRM (Customer Relationship Management) & ATS (Applicant Tracking System) tools
• Experience in anticipating client needs and proactively addressing concerns that enhances the client experience.
• Ability to prioritize client satisfaction and be committed to delivering value understanding both short and long term goals.