We’re Hiring: Medical receptionist & Administrator!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Medical receptionist & Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Medical receptionist & Administrator

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Cebu, Davao

Schedule: Morning Shift

This role is ideal for someone with a background in psychology, mental health social work, or nursing. In this role, you’ll bring a positive and capable mindset to every interaction with our clinicians and clients. You’ll have the opportunity to grow professionally in a supportive, collaborative environment that values innovation and ongoing development.

Key Responsibilities:

• Be the voice of the practice, taking calls, empathically attune to clients to reveal the need underlying the conversation. You’ll be personable & warm to help put clients at ease or be appropriately succinct and professional with referrers.
• Collaborate with the on-site receptionist to process regular and ad hoc tasks arriving via email, SMS and phones such as diary scheduling, correspondence filing and referral and consent processing, payments and rebate processing. 
• Collaborate with the intake manager by taking basic contact details and presentations arriving via the phone, email or web forms and either transferring calls or scheduling a time for the intake manager to call back.
• Support continuous improvement by bringing fresh ideas and a thoughtful approach to how we work and importantly by maintaining and improving our knowledgebase in SharePoint.
• You’ll assist with various structured and unstructured projects including onboarding or offboarding guided by procedures in Monday.com through to being the follow through needed by the Director to research and implement ideas that bubble up from time to time. 
• Be the voice of the practice, taking calls, empathically attune to clients to reveal the need underlying the conversation. You’ll be personable & warm to help put clients at ease or be appropriately succinct and professional with referrers.
• Collaborate with the on-site receptionist to process regular and ad hoc tasks arriving via email, SMS and phones such as diary scheduling, correspondence filing and referral and consent processing, payments and rebate processing.  

Qualification and requirements:

Preferred Skills and Experience

• Some sort of qualification in psychology (4th year), mental health social work, or nursing (mental health). Preferred
• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• Proficiency in technology, with experience using Zanda (formerly Power Diary) considered a strong advantage.

Non-negotiable skills & requirements:

• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• High technology proficiency: Mastery of technology is essential in this role.
• Background in psychology, mental health social work, or nursing.

Non-negotiable skills & requirements:

• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• High technology proficiency: Mastery of technology is essential in this role.
• Background in psychology, mental health social work, or nursing.