Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Quality Assurance Analyst for our Awesome CX by Transcom Davao site. The Quality Assurance Analyst defines and implements quality assurance practices and procedures. Analyzes discrepancies in service or performance and makes recommendations for product or service updates. Familiar with a variety of the field's concepts, practices, and procedures. Interpret, build upon, and comply with company quality assurance standards. Interpret, build upon, and comply with company quality assurance standards. Typically reports to a manager or head of unit/ department and performs other tasks that will be assigned to, from time to time.

Join our Awesome CX by Transcom Family as a Quality Assurance Analyst

Key Responsibilities include:

• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines.
• Identify training needs and take action to ensure company-wide compliance.
• Pursue continuing education on new solutions, technology, and skills.
• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables.
• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
• Monitor risk-management procedures and maintain and analyze problem logs to identify and report recurring issues to management and product development.
• Provide training and support to quality assurance team on systems, policies, procedures, and core processes.
• Perform other tasks that will be assigned to, from time to time.

What we are looking for:

To be successful in this role you must...

• Have Quality Assurance experience
• Multi LOB function experience is preferred