The Public Relations & Operations Manager is responsible for driving guest satisfaction, increasing customer traffic, and ensuring smooth day-to-day operations at Le Verre Wine & Coffee. This role focuses on in-house guest engagement, community presence, creative promotions, and sales-boosting initiatives. The Manager acts as a brand ambassador—ensuring every guest interaction reflects Le Verre’s warm, premium dining experience.

Key Responsibilities

Guest Relations & Brand Presence

• Serve as the main representative of Le Verre, warmly welcoming guests and ensuring memorable customer experiences
• Build strong relationships with regular guests, local businesses, and the community
• Actively engage with guests on-site to gather feedback and understand customer needs
• Promote Le Verre’s offerings through in-person interactions, events, and partnerships
• Lead initiatives to improve first impressions, ambiance, and overall dining atmosphere

Operations Management

• Oversee daily front-of-house operations and ensure seamless service flow
• Manage reservations, guest seating, and table rotation to maximize efficiency
• Solve guest concerns quickly and professionally
• Ensure the restaurant maintains high standards of cleanliness, service, and hospitality
• Coordinate with the kitchen and service teams to maintain consistency and quality
• Assist with staff scheduling, training, and service standards

Promotions, Sales & Customer Growth

• Develop creative promotions to attract new customers and increase repeat visits
• Brainstorm and execute ideas such as themed nights, wine pairings, steak specials, and seasonal offers
• Collaborate with the team to design in-store promotional materials
• Analyze customer behavior and peak hours to create strategies that increase sales
• Plan in-house events to draw traffic—e.g., Ladies Wine Night, coffee tasting sessions, steak sampling events
• Build partnerships with nearby businesses, offices, and communities to drive walk-ins and group bookings
• Monitor sales performance and recommend improvements to boost revenue

Skills & Qualifications

• Strong communication skills and able to speak English clearly
• Experience in hospitality operations, PR, guest relations, or service management
• Excellent customer-service and problem-solving abilities
• Creative thinker with the ability to design promotions and sales ideas
• Strong leadership skills; able to motivate and guide a team
• Highly organized, proactive, and attentive to detail
• Ability to thrive in a busy, premium dining environment
• Knowledge of wine or steakhouse dining is a plus, but not required