IT Service Desk - Calamba City -6months to 1yr exp
Strategic Networks, Inc.
Job Description
Benefits
Employee Recognition and Rewards
Employee of the Month Award, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Time Off & Leave
Sick Leave, Vacation Leave
- Work location: CIP1, Canlubang Calamba City
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
- 1 year of relevant work experience required for this role
- Expected salary: ₱17,000 per month
- Casual/Temporary hours
- Looking for candidates who are available to work anytime
- Working rights required for this role
- This job requires an immediate start
Huertas Ali
HR OfficerStrategic Networks, Inc.
Active within seven days
Working Location
102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines
Posted on 25 February 2025
Explore similar jobs
View more similar jobsIT Infrastructure Administrator
Gardenia Bakeries (Philippines), Inc.C$837-956[Monthly]
On-site - Laguna1-3 Yrs ExpBachelorFull-time
Trisha ViernezaHR Officer
Software Implementation Specialist
MNLeistung Inc.C$478-598[Monthly]
On-site - Rizal<1 Yr ExpBachelorFull-time
MNL eistungRecruiter
Data Processing Associates
Appen China (Cavite Recruitment)C$359-478[Monthly]
On-site - CaviteNo Exp RequiredHigh/Senior High SchoolContract
Edizon CapacetiRecruiter
SAP ABAP Developer
Macrologic Diversified Technologies Inc.C$96-191[Daily]
On-site - Cavite5-10 Yrs ExpBachelorPart-time
hrdRecruiter
SAP ABAP Developer
Asti Business Services Inc.C$478-598[Monthly]
On-site - Quezon<1 Yr ExpBachelorFull-time
Asticom BRECIOSourcing Specialist
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
