As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with the Operations Manager to oversee the day-to-day activities of our sales and retention teams, ensuring that we provide exceptional service to our customers while meeting performance targets.

What You’ll Be Doing:

 Assist the Operations Manager in planning, organizing, and directing the daily operations of the sales and retention teams.

 Monitor, analyze, and report on team performance metrics, identifying areas for improvement and implementing strategies to increase sales and customer retention.

 Provide ongoing coaching and training to team leaders and agents to enhance their skills and improve performance.

 Collaborate with other departments to ensure smooth integration of sales and retention activities, optimizing overall operational efficiency.

 Address operational issues or challenges promptly to minimize impact on team performance and customer experience.

 Contribute to the development and implementation of new sales and retention initiatives, aligned with business objectives.

 Ensure compliance with all relevant policies, procedures, and regulatory requirements.

· Minimum of 3-5 years of experience in a call center or customer service environment, with a proven track record in sales and retention management.

· College graduate

· Open for Filipinos and local applicants only

What We’re Looking For:

 Skills:

o Strong leadership and interpersonal skills.

o Excellent communication skills, both verbal and written.

o Proficiency in data analysis and performance management.

o Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

o Strong problem-solving and decision-making abilities.