1. Handle customer inquiries via live chat promptly and professionally.

2. Provide solutions based on our Standard Operating Procedures (SOPs).

3. Ensure a high level of customer satisfaction.

4. Manage customer relationships and deliver outstanding service.

5. Contribute to enhancing the overall customer experience.

1. Proven skills in Customer Support, Customer Service, and Customer Experience.

2. Strong focus on customer satisfaction and the ability to manage inquiries effectively.

3. Fluent in English (both written and spoken).

4. Ability to work independently and remotely.

5. Experience in the live-streaming or technology industry is a plus.

6. Bachelor’s degree or equivalent experience in a related field.