• Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.
• Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.
• Respond to support tickets, emails, and other communication channels professionally and promptly.
• Work closely with Korean counterparts in our head office (mainly written communication).
• Ensure accurate documentation of player concerns, feedback, and resolutions.
• Contribute to improving customer support processes and player experience.

Qualifications:

• Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
• Experience in customer service, game support, or related fields is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced gaming environment.
• Knowledge or interest in the gaming industry is highly preferred.