Description

• Provide timely and accurate responses to customer inquiries through online channels.
• Assist customers in navigating the company website and resolving technical issues.
• Manage customer accounts and process orders while ensuring customer satisfaction.
• Collaborate with other departments to address customer concerns and improve service processes.
• Document interactions and maintain accurate records of customer feedback and issues.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Excellent communication skills and proficiency in online communication tools.
• Qualities and Traits: Strong problem-solving abilities and customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.