Job Overview:

We are looking for a committed and skilled Jr. Service Desk Support Specialist to join our IT team. The ideal candidate will be adept at providing advanced technical support and troubleshooting complex issues that escalate from our initial support level. Proficiency with various helpdesk ticketing software, remote management tools, and corporate communication platforms is critical for success in this role.

Key Responsibilities:

• Act as the support for troubleshooting issues related to software, hardware, and networking.
• Manage, track, and efficiently resolve customer support tickets using industry-standard helpdesk ticketing software, ensuring high customer satisfaction.
• Administer and support company devices, including deployment, configuration, and maintenance, using remote management tools.
• Provide expert assistance and guidance on corporate communication platforms, ensuring optimal setup, troubleshooting common issues, and facilitating seamless virtual interactions.
• Manage and support a variety of office productivity tools to ensure smooth operation and enhance user competency.
• Oversee the deployment, configuration, and troubleshooting of business solutions, ensuring seamless integration and use across the organization.
• Develop and maintain comprehensive documentation of IT processes, system configurations, and troubleshooting guides.
• Collaborate with IT team members to enhance support processes and implement best practices in IT support and service management.

Required Skills and Experience:

• Relevant years’ experience as a Service Desk Support
• Experience in Power Automate, Office 365, Service Now, Cisco, and Azure is preferred
• Well-versed in the setup, troubleshooting, and user support of corporate communication platforms. Such, 404 error, Network Set-Up, Asset Management and IT infrastructure tasks.
• Demonstrable experience in a Service help desk or technical support role, preferably in a similar industry.
• Strong knowledge and practical experience with helpdesk ticketing software and support management.
• Proficiency in the management and support of devices using remote management tools.
• Extensive experience with a range of office productivity tools.
• Knowledgeable in the deployment and management of business solutions in a corporate environment.
• Excellent problem-solving skills with a proven ability to effectively troubleshoot complex technical issues.
• Strong communication skills, both written and verbal, capable of clearly explaining technical concepts to non-technical users.

Work Set up:

• FTE, 100% Work From Home.
• Need your own Equipment.
• Mid Shift (Philippine time: 12noon/1PM onwards)

Benefits:

• HMO + Dependent coverage starting on Day 1.
• Paid Sick and Vacation Leave.
• 13th Month Pay
• Statutory benefits (e.g., SSS, Pag-IBIG, PhilHealth).
• Salary: 30,000 - 35,000 PHP Monthly.

Please refer to job description.