1. System Operations & Monitoring

• Monitor MIS systems, network services, and hardware to ensure continuous uptime and optimal performance.
• Conduct daily system health checks and log analysis.
• Assist with software updates, patches, and backup routines.

2. User Support & Helpdesk

• Provide Level 1 and Level 2 technical support to staff, faculty, and students across all supported platforms.
• Respond to support tickets and resolve issues within defined SLAs.
• Offer onsite and remote support for hardware/software issues related to school systems.
• Maintain detailed documentation of support issues and resolutions.

3. End-User Technical Support

• Troubleshoot hardware, software, printers, classroom AV equipment, and mobile device issues.
• Assist with event setup, technology coordination, and multimedia support.
• Maintain ticketing logs and document support activities accurately.

4. Training & Documentation

• Develop and deliver user-facing training materials such as manuals, FAQs, and tutorial videos.
• Conduct periodic training sessions for teachers, staff, and students on system features and updates.
• Document configurations, procedures, and workflows to ensure knowledge transfer and continuity.

5. Networking and Infrastructure Support

• Monitor local area network (LAN), Wi-Fi systems, and network hardware for performance and uptime.
• Troubleshoot connectivity problems and escalate critical issues to the network administrator or ISP.
• Perform basic networking tasks such as patching, cabling, and port tracing.

6. PABX / VoIP Telephony Support

• Conduct regular checks and updates on the school’s PABX or VoIP phone systems.
• Configure user extensions, voicemail, call routing, and automated responses.
• Resolve call quality issues and coordinate with telecom providers as needed.

7. Data & Security

• Ensure system and user compliance with institutional data protection and privacy policies.
• Support data backup and disaster recovery plans for critical platforms.
• Monitor and respond to basic security alerts or incidents, escalating as required.

8. Data Management & Reporting

• Generate scheduled and custom reports for academic and administrative departments.
• Support data integration, syncing, and validation across systems like Edusuite, LMS, and email.
• Maintain data accuracy and troubleshoot synchronization issues.

9. Integration & Innovation

• Collaborate with stakeholders to explore and implement system integrations that improve workflows.
• Evaluate new educational tools and technology upgrades for compatibility and benefit.
• Recommend and pilot improvements that enhance system efficiency and the user experience.

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 2 years of experience in IT operations, helpdesk, or MIS support roles.
• Fresh graduates are welcome to apply
• Experience in an academic or school-based environment is a strong plus.