• Provide first-level technical support for hardware and software issues.
• Assist users in troubleshooting and resolving IT-related problems via phone and email.
• Document support requests and solutions in a ticketing system.
• Maintain inventory of IT equipment and assist with setup and installations.
• Educate users on best practices for IT security and software usage.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or related field.
• Experience Level: 0–2 years of experience in IT support or help desk environment.
• Skills and Competencies: Basic knowledge of computer systems, networks, and troubleshooting techniques.
• Qualities and Traits: Strong communication skills and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work collaboratively in a team and manage time effectively.
• Working Conditions: Primarily office-based, with a potential need for occasional remote support.