IT Technical Support

JoyRide Superapp

Negotiable
On-site - Rizal1-3 Yrs ExpBachelorFull-time
Share

Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Employee Discount, Parking Space

IT Technical Support

  • Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software
  • Provide technical support to customers for the company’s software products and application systems.
  • Ensure system issues are resolved efficiently to minimize operational disruptions.
  • Deliver real-time support via telephone and live chat to customers and internal departments.
  • Identify and escalate recurring incidents to ensure appropriate long-term solutions are implemented.
  • Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
  • Create and maintain process documentation, procedures, and user-specific materials, including records of resolved issues.
  • Communicate technical concepts in clear, non-technical language to assist customers in troubleshooting.
  • Perform other IT-related duties as assigned.


Requirements

  • Bachelor’s degree or equivalent, preferably in Computer Science, Information Technology, or a related field.
  • Basic knowledge of hardware and software troubleshooting.
  • Team-oriented with the ability to work with minimal supervision.
  • Logical, rational thinker with strong attention to detail.
  • Willing to be assigned to Marcos Highway, Antipolo City.


Preview

HR Cherry

HR OfficerJoyRide Superapp

Reply 0 Times Today

Working Location

Antipolo. Antipolo, Rizal, Philippines

Posted on 05 January 2026

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App