Helpdesk Support - 1 Yr Experience - Makati

Dempsey Resource Management Inc.

C$422-446[Monthly]
On-site - Makati1-3 Yrs ExpDiplomaFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Time Off & Leave

    Sick Leave, Vacation Leave

Qualifications:

  • Vocational Diploma/Short Course Certificate, Bachelor's/College Degree
  • Entry-level position; prior experience in a customer service or technical support role is advantageous
  • Active listening on complaints and work to find an effective solution.
  • Consistency of tickets and email updates
  • Pay attention to details
  • Have business awareness

Job Description:

  • Provide first-level technical support to end-users via phone, email, or ticketing system.
  • Assist users in resolving hardware- and software-related issues promptly.
  • Guide users through step-by-step solutions and document problem resolution steps.
  • Analyze and diagnose basic technical problems reported by end-users.
  • Identify and escalate issues that require Level 2 or specialized support.
  • Create and manage support tickets in a timely and accurate manner.
  • Prioritize and categorize tickets based on urgency and impact.
  • Maintain comprehensive documentation of common issues and solutions for internal knowledge base.
  • Communicate technical information in a clear and understandable manner to non-technical users.
  • Provide regular updates to users on the status of their reported issues.

HC: 1

Work Set-up: Onsite

Location: Makati

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Dempsey Resource Management Inc.

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Working Location

HKR Equipment Corporation - Main Office. San Antonio Village, HKR Corporate Office is located at 9705 Kamagong, cor Lawaan, Makati City, Philippines

Posted on 09 January 2026

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