IT Technical Support

Premiere HR Recruitment Inc

C$2.7-2.8K[Monthly]

On-site - Central1-3 Yrs ExpDiplomaFull-time

Providing first-level technical support to end-users via phone, email, or in person. Troubleshooting and resolving hardware, software, and network issues on desktops, laptops, printers, and other IT equipment.
Installing, configuring, and maintaining computer hardware, operating systems, applications, and software updates. Setting up user accounts, email clients, and network connectivity.
Performing hardware upgrades, replacements, and repairs as needed. Diagnosing hardware faults and coordinating with vendors for warranty services or replacement parts.
Assisting users with software installations, updates, patches, and troubleshooting application errors. Providing guidance on software usage and best practices.
Troubleshooting network connectivity issues, assisting with VPN setup, Wi-Fi configurations, and resolving network-related problems such as DNS issues or IP conflicts.
Implementing data backup solutions, conducting regular backups, and assisting users with data recovery in case of hardware failures or data loss incidents.
Ensuring compliance with IT security policies and procedures. Assisting with antivirus software deployment, malware removal, and educating users on cybersecurity best practices.
Maintaining accurate records of support tickets, hardware inventory, software licenses, and IT documentation. Documenting troubleshooting steps and solutions for future reference.
Collaborating with IT teams, including system administrators, network engineers, and helpdesk personnel, to escalate complex issues, implement IT projects, and ensure smooth IT operations.

A bachelor's degree or diploma in computer science, information technology, or a related field is preferred. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar credentials are beneficial.
Prior experience in desktop support, helpdesk support, technical troubleshooting, or IT customer service is often required. Familiarity with Windows and Mac operating systems, Microsoft Office suite, and common business applications is important.
Proficiency in diagnosing and resolving hardware, software, and network issues. Knowledge of computer peripherals, mobile devices, printers, and basic networking concepts (TCP/IP, DNS, DHCP) is necessary.
Strong problem-solving abilities to analyze technical issues, identify root causes, and implement effective solutions in a timely manner.
Excellent communication skills, both verbal and written, to interact with end-users professionally, explain technical concepts in simple terms, and provide clear instructions for issue resolution.
Ability to work in a fast-paced environment, prioritize tasks, and handle multiple support requests simultaneously. Willingness to learn new technologies and keep up with industry trends.
Attention to detail in documenting support activities, maintaining inventory records, and following IT procedures and protocols accurately.

Technical Skills