Provide support in installing, configuring, tuning, troubleshooting and updating of Network, Voice, & Helpdesk System Infrastructure. They make sure the availability of the needed resources from the servers, voice, and network being maintained.

• Performs installation, maintenance and support of network, voice and systems infrastructure.
• Troubleshoots assigned systems and network problem in a timely fashion.
• Help users in resolving network, internet and email problems and/or concerns.
• Provides documentation and/or checklist as required in support of IT services.
• Provides assistance and coordination to third-party service providers and suppliers.

Qualifications:

• College Degree-BS ECE, BS CoE, BSCS, MSIT, BSIT
• Knowledgeable on the following:

Network and PC Maintenance

Systems and Network Administration

Disaster Recovery Planning and Implementation

VOIP

Ticketing System

Other Skills:

• Customer Relations-Helpdesk support
• Interpersonal-Work in a team environment
• English grammar oral and written skills

Please refer to job description.