**PLEASE READ THE KEY RESPONSIBILITIES BEFORE APPLYING**

**GOOD COMMUNICATION SKILLS IS A MUST**

**PREFERRABLY WITH BPO EXPERIENCE BUT NOT REQUIRED**

Job Description

As an IT Onboarding Analyst 1 professional, you'll usually work with commercial clients, finding the right technological hardware and software products to suit their business needs. In pre-sales, this may involve demonstrating features of a particular product.

One of the primary focus also is to bring new clients into

our VC3 services accurately, thoroughly, and efficiently. Often the client’s initial

experience with a technical role at VC3, the IT Systems Engineer l (Onboarding) must be

able to extract information from the client in order to uncover items about the new

network while communicating in general terms. With that, the IT Systems Engineer l

(Onboarding) must pull up their sleeves and be ready to discover and document this

new-to-us environment.

There will be opportunities for the IT Systems Engineer l (Onboarding) to be working on

Proactive Technical Alignments to ensure our constantly refined best practices are

always being applied to our client networks by both visiting the client site and reviewing

the client environment remotely.

Our People:

Our team members are collaborative, positive, and dedicated to mutual success.

Transparency isn't just a buzzword here; it's a commitment to open communication,

ensuring every voice is heard and valued. Guided by our core values — Passionately

Curious, Own It, Go Beyond, and Serve as One — we’re here to create something

extraordinary together.

Our Core Focus:

Our team members play a pivotal role in our focus: Serving those who serve with

technologies for today and tomorrow that make life safe and simple. With nearly 30

years of specialized expertise, our team goes beyond conventional boundaries,

delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous

opportunities for career advancement. Rooted in our core value of being Passionately

Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences

and formal development programs that celebrate continuous learning to propel your

career forward.

• Work with commercial clients, finding the right technological hardware and software products to suit their business needs

• Understand and follow “The VC3 Way”. This is our set of standards and processes

that produce a predictable result for the client. You must be aware of and

maintain our standards

• Responsible for thorough onsite and remote discovery and documentation of

new standard client networks

• Assist with discovery and documentation of advanced client networks

• Verify tools and internal processes have been deployed and configured to

standards

• Develop and maintain technical knowledge of the client environment and ensure

this information is thoroughly and accurately communicated to internal technical

and non-technical teams

• Responsible for offboarding VC3 tools and services from departing clients

• Analyze standard and advanced client technical environments for alignment with

documented Best Practices and Standards

• Visit client sites to conduct ongoing reviews of their technical environment

• Collaborate closely with internal teams to review network reports and ensure

client’s technology direction is aligned with standards and overall business

objectives

• Provide outstanding delivery of our technical services by leveraging both

analytical and Big Picture thinking to ensure continuous improvement in both

internal processes and client networks

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes

of troubleshooting and communication with clients

• Receive mentoring and feedback from peers and others

• Where appropriate, escalate complicated issues to a more senior resource or

other appropriate teams

• Review Tickets with Manager

• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and

any other Team Meetings

• Create and update documentation when changes or occur, or when discoveries

are made

• Attend monthly training & team meetings as required

• Additional duties as required

Skills, Knowledge and Expertise

• Good problem solving and decision-making skills; ability to understand and

analyze complex issues

• Self-motivated, detail orientated, highly organized and able to handle a variety of

tasks and responsibilities in an efficient manner with a high level of quality

• Possess strong oral and written communication skills and be comfortable

interfacing with client executive teams.

• Process driven with high attention to detail and excellent follow through skills

• Professional demeanor and outstanding client service skills

• Strong work ethic with a desire to learn, grow, and develop new skills

• At least 1 year experience at VC3 in Alignment Analyst L1 role or equivalent

experience.

• At least 1 industry-standard certification:

o A+, Net+, Security+

o Microsoft

o Cisco, Juniper, Sonicwall, or similar

• At least 2 years practical experience in managing and demonstrated proficiency

in managing and working with the following technologies:

o Windows Server (2008R2, 2012, 2016, 2019, 2022)

Active Directory

GPO

DHCP

DNS

Remote Desktop Services

o Windows Desktop Operating Systems

o Cloud environments including Microsoft 365

o LAN/WAN Technologies

Routing and Switching

Firewalls

VPNs

o AntiVirus/EDR and Security Platforms

o Virtualization Technologies

Hyper-V

VMWare

o RMM Reporting and Scripting

o PowerShell/Batch File Scripting

• Demonstrated understanding and proficiency in the VC3 alignment process

including best practices and resolution paths

• Associate or Bachelor’s degree or equivalent real-world experience