REQUIREMENT: FULL WORK ON SITE IN ORTIGAS, PASIG

Job Title: IT Intern

Job Type: OJT (On the job training)

Position Overview

We are seeking a dedicated IT Intern to provide technical support and guidance across our organization. This role is critical in ensuring our team members have reliable and efficient technology resources to perform their duties effectively.

Key Responsibilities

Technical Support

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve desktop and laptop issues for Windows and macOS platforms.
• Assist with mobile device setup and support (iOS and Android).

System Maintenance

• Install, configure, and update operating systems and software applications.
• Perform regular system checks and maintenance tasks.
• Manage user accounts and permissions through Active Directory.

Hardware Management

• Set up and deploy new workstations, laptops, printers, and peripherals.
• Coordinate repairs and replacements for faulty equipment.
• Maintain an inventory of IT assets and ensure accurate records.

Network Support

• Assist with basic network troubleshooting (LAN/WAN, Wi-Fi).
• Support VPN connectivity for remote users.

Documentation and Reporting

• Document support activities and resolutions in the ticketing system.
• Create and update technical support guides and FAQs.
• Provide reports on common issues and suggest improvements.

Customer Service

• Respond promptly to service requests and incidents.
• Communicate effectively with users to understand and resolve issues.
• Educate users on best practices and preventive measures.

Skills and Abilities

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Customer-oriented attitude with a focus on delivering high-quality service.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.