Market Place Cooperative Housekeeping Supervisor

Housekeeping Supervisor

Market Place Cooperative

C$623-748[Monthly]

On-site - Makati1-3 Yrs ExpBachelorFull-time

Description

Operational Coordination and Inspections:
Collaborates with the Assistant Housekeeping Manager to review daily schedules, guest requirements, feedback, and other relevant details.
Coordinates with Front Office and Engineering to ensure effective room turnover, maintaining clean rooms for re-sale and addressing maintenance issues in public areas, lounges, meeting rooms, and back-of-house (BOH) areas.
Visits guest rooms to ensure they meet quality standards before check-in.
Schedules and coordinates the preparation of project rooms, ensuring contractor work is completed according to hotel standards and rooms are ready for sale.
Guest Relations and Problem Resolution:
Responds to guest concerns in a professional, considerate, and positive manner, showing empathy and active listening.
Takes ownership of guest concerns by following up and ensuring complaints are resolved to the guest's satisfaction.
Records and Inventory Management:
Maintains essential records for efficient housekeeping operations, such as lost and found, key control, staffing, and inventories.
Monitors and manages housekeeping supplies, linens, and equipment to ensure availability and functionality.
Collects and reviews housekeeping employee working hours, forwarding them to the Executive Housekeeper.
People Management:
Meets with staff daily for briefings, ensuring clear communication of tasks and expectations.
Enforces discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
Monitors and provides feedback on the performance of team members and conducts coaching/ counseling.
Identifies training needs and recommends learning / training opportunities for employees to ensure their continuous professional development.
Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
Other Tasks:
Upholds the company's code of conduct and models the resort’s mission, vision, and core values in daily operations.
Maintains a high standard of appearance and hygiene at all times in accordance with company policies and procedures.
Attends meetings, training activities, and courses to stay updated on industry best practices and enhance operational efficiency.
Ensures all staff are familiar with the hotel’s emergency procedures and prepared for potential emergencies.
Ensures staff work in a safe environment and follow safe working practices.
Performs any additional tasks as assigned to ensure the smooth operation of the Housekeeping department and the delivery of exceptional service.