Global Group Innovative Services, Inc.
Hiring: BPO Team Lead – CDI/DRG Experience (Onsite | Ortigas)
Location: Onsite – Ortigas, Pasig City
Start Date: ASAP
Salary: Negotiable (based on experience)
Schedule: Full-time
?? Role Overview:
We are looking for a results-driven Team Lead with at least 1 year of experience in Clinical Documentation Improvement (CDI) and DRG-related processes within a BPO setting. The ideal candidate will be responsible for leading a team of healthcare specialists, ensuring performance targets are met, and maintaining the highest standards of compliance and documentation quality.
✅ Key Responsibilities:
Lead and manage a team of CDI/DRG specialists to meet productivity and quality benchmarks
Monitor and evaluate team performance; provide regular coaching and feedback
Ensure compliance with healthcare documentation standards and coding guidelines
Collaborate with QA, Training, and Operations teams to drive continuous improvement
Handle escalations, resolve process issues, and support client deliverables
Prepare and submit reports related to team metrics and performance
? Qualifications:
At least 1 year of experience as a Team Lead in a BPO or healthcare outsourcing environment
Minimum 1 year of hands-on experience with CDI and/or DRG processes
Strong leadership, communication, and organizational skills
Knowledge of medical coding standards and healthcare compliance is a plus
Willing to work onsite in Ortigas
Can start immediately
Please refer to job description.
Arielle Custodio
HR ManagerGlobal Group Innovative Services, Inc.
9/F Triumph Building, 1610 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
Posted on 30 April 2025
10 Healthcare Team Leaders 40k - 45k + 20% night diff ( QC site )
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