IT Service Coordinator
PT Berca Hardayaperkasa
Job Description
- Coordinate the delivery and execution of IT infrastructure services and projects (e.g., workstation setup, device rollout, network equipment, managed services).
- Monitor service quality and performance against SLAs and KPIs.
- Serve as the key contact point for service-related escalations and ensure timely resolutions.
- Collaborate with internal technical teams and external partners to ensure smooth operations.
- Apply IT service management best practices (e.g., ITIL) in day-to-day operations.
- Bachelor Degree of Information Technology/Computer Science, or related field
- Minimum 2 years of proven experience in managing large-scale IT operations and cross-functional teams.
- Strong knowledge of ITIL and service management best practices. Preferably with ITIL v4 Certification
- Effective communication & interpersonal skills
- Accustomed to administration and documentation works
- Willing to travel
PT Berca Hardayaperkasa
HR ManajerPT Berca Hardayaperkasa
Active within three days
Working Location
Jl. Abdul Muis No.62, RT.3/RW.3, Petojo Sel., Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10160, Indonesia
Posted on 20 August 2025
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