Duties and Responsibilities:

• Greets and welcomes patients; provides information and assistance to the general by phone or in person
• Schedules reservation of all consultations and treatments
• Resolves routine problems and complaints of patients before escalating to Branch Manager
• Completes all required reports and records (e.g. End of Day report) accurately and on schedule; submits to the proper person or office
• Maintains a clean and neat work space
• Maintains filing system and manages patient records
• Processes payments
• Works with doctors, nurses, and other staff members to ensure smooth clinic operations
• Other administrative tasks as needed

Qualifications:

• Graduate of Bachelor’s degree in Hospitality Management or any related field
• Prior experience in a receptionist, administrative assistant, or customer service role is preferred
• Clear verbal and written communication
• Professional and friendly phone etiquette
• Ability to multitask and manage time efficiently
• Maintaining records, scheduling appointments, and filing
• Courteous, helpful, and patient when dealing with visitors or clients
• Familiar with MS Office (Word, Excel, Outlook)
• Comfortable using office equipment (printers, copiers, phone systems)
• Neat and presentable, as receptionists are the first point of contact
• Accurate message taking and information handling