Position Title: Spanish Bilingual Customer Experience Specialist

Location: Quezon City

Setup: Onsite

Schedule: Day Shift

Qualifications

• Native or fluent French speaker (spoken and written)
• Strong communication skills in French; English proficiency is an advantage
• Willingness to work in a BPO setup and shifting schedules, if required
• Customer service experience in a BPO or shared services environment is an advantage
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Professional, patient, and customer-oriented attitude

Job Summary

The French Customer Support Specialist will provide high-quality customer service to clients across French-speaking regions. This role requires strong communication skills, cultural awareness, and a customer-first mindset to ensure accurate, courteous, and timely support in a fast-paced BPO environment.

Responsibilities

• Engage with customers across French-speaking regions via phone, email, or chat
• Provide courteous, professional, and accurate customer support at all times
• Resolve customer inquiries, concerns, and complaints efficiently
• Ensure adherence to company policies, service standards, and quality guidelines
• Accurately document customer interactions and resolutions in internal systems
• Escalate complex issues to the appropriate teams when necessary
• Maintain a high level of customer satisfaction and service excellence