Shift Captain

Pao Brew Cafe

C$469-586[Monthly]
On-site - Makati1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

1. Team Supervision and Leadership

  • Oversee the cafe or outlet staff during the assigned shift (servers, bartenders, kitchen staff, etc.).
  • Assign duties and stations to staff according to shift needs.
  • Motivate and guide staff to maintain high morale and service standards.
  • Train new staff or provide on-the-job guidance.
  • Handle minor conflicts or issues among team members.


2. Customer Service Management

  • Ensure that customers receive prompt, courteous, and high-quality service.
  • Address customer complaints or concerns professionally and promptly.
  • Monitor dining areas to ensure cleanliness, organization, and readiness.
  • Ensure guest satisfaction by checking in with tables when appropriate.


3. Operational Oversight

  • Coordinate with the kitchen, bar, and other departments for smooth workflow.
  • Monitor stock levels, replenishment needs, and proper handling of food & beverages.
  • Ensure that opening, closing, and shift handover procedures are properly followed.
  • Enforce compliance with company policies, health & safety standards, and sanitation protocols.


4. Administrative Duties

  • Prepare and submit shift reports (sales, staff performance, incidents, etc.).
  • Track attendance, punctuality, and staff performance during the shift.
  • Assist management with scheduling, inventory counts, and ordering as needed.


5. Quality Control

  • Ensure all food and beverages meet company standards before service.
  • Monitor portion sizes, presentation, and beverage quality.
  • Conduct regular checks to maintain cleanliness and hygiene standards.


6. Problem-Solving and Decision-Making

  • Handle unexpected situations such as staff shortages, equipment failures, or customer issues.
  • Make on-the-spot decisions to ensure service is not disrupted.


Preview

Sarah Mae Ebuenga

HR OfficerPao Brew Cafe

Active within three days

Working Location

Pao Cafe, 174 Yakal. 174 Yakal, Village, Makati, 1200 Kalakhang Maynila, Philippines

Posted on 06 January 2026

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