RecruitPlus Consulting Pte Ltd Field Support Engineer

RecruitPlus Consulting Pte Ltd

C$2.6-3.2K[Monthly]

On-site - CentralFresh Graduate/StudentDiplomaFull-time

This job is open to Singaporean/PR, Passholder - EP/SP/WP/Others, Malaysian

Our client, a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, seeks to hire a Field Support Engineer to provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately.
Conduct product application testing and troubleshooting on customers’ applications.
Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
Analyze and troubleshoot customer issues via phone/email as well as on-site.
Conduct product application testing for sales reps and customers.
Travel to customer’s site for on-site support including setup, adjustment/fine-tuning the system.
Conduct post sales application training to customers.
Create and update manuals for post sales application training for customers.
May assist sales reps with on-site presentations to customers, as needed
Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
Understand and observe company / department policies and procedures
Other duties or projects, as assigned

Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer) who demonstrates strong problem skills
Possess strong communication skill including active listening, as well as strong problem-solving skills
Ability to organize and prioritize tasks, activities, and projects for timely completion
Active listening skill
Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate part
Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
Ability to communicate complex ideas in a simplified fashion
High degree of service orientation to actively look for ways to help people
Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions
Familiar with Logic control, Microsoft Excel skills.
Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)
Familiar with HMI programming
Good to have experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor
Knowledge of Database Language (SQL/MySQL)
Knowledge of C#/Java/Python
Up to 3 years of experience, open to fresh graduates
1 month completion bonus upon completion of 1 year contract