Job Responsibilities 1. Strategic Planning and Framework Development - Formulate the SSC’s medium- and long-term strategy, defining service scope (HR, finance, administration, etc.) and digital transformation roadmap to enhance operational efficiency and cost effectiveness. - Lead cross-department process standardization (e.g., expense reimbursement, contract management), establish SOPs and compliance frameworks to ensure efficient, compliant execution. 2. Team Management and Service Optimization - Manage the SSC team (recruitment, training, performance evaluation), elevate members’ professional skills and service mindset, and build a high-performance team. - Establish a service quality monitoring system (e.g., satisfaction surveys, complaint handling), regularly analyze operational data (timeliness, error rate, etc.), and drive continuous improvements in service experience. 3. Digital Transformation and System Implementation - Oversee selection, implementation, and iteration of SSC platforms (HR systems, shared finance systems, etc.); promote RPA, AI, and other technologies to achieve process automation. - Optimize self-service tools (e.g., employee portal, mobile app), enhance data integration and intelligence capabilities, and ensure data security and compliance. 4. Cross-Department Collaboration and Business Support - Liaise with business units to deliver customized shared-service solutions (e.g., remote office services, policy rollout support), strengthening collaboration with HR, finance, administration, and other departments. - Participate in major company initiatives (M&A, organizational restructuring, etc.), providing support for process adaptation and personnel data migration to ensure efficient project execution. 5. Compliance, Risk Control, and Continuous Improvement - Ensure SSC operations comply with labor laws, accounting standards, and regulatory requirements; mitigate risks in payroll calculation, tax filings, etc., and conduct regular internal audits. - Implement a PDCA cycle to review process efficiency and service effectiveness, driving the SSC’s evolution into a strategic function. II. Qualifications and Requirements 1. Core Competencies - Professional Experience: Minimum 8 years in shared services, HR, or finance management, including at least 3 years as an SSC director/head. Experience in financial services or exchanges preferred. Experience building global SSCs in large enterprises is a plus. - Process Management: Expertise in process design and optimization methodologies (e.g., Six Sigma, Lean Management) with proven cross-department implementation. - Digital Proficiency: Familiarity with HR systems and shared finance platforms; hands-on experience with RPA, AI, and other technologies to drive system iterations and tool innovation. - Compliance Awareness: In-depth knowledge of labor regulations, fiscal and tax policies, and financial industry compliance requirements; experience in risk management and internal audit. - Language Skills: Fluent in Chinese and English; capable of using both as working languages. 2. Leadership and Collaboration Skills - Team Leadership: Demonstrated experience in team formation, training, and performance management; ability to inspire initiative and creativity. - Cross-Functional Coordination: Excellent communication and resource integration skills; adept at working with business units and technical teams to execute complex projects. - Strategic Thinking: Able to plan SSC development from a corporate-strategic perspective, balancing short-term efficiency with long-term value. 3. Education and Professional Attributes - Education: Bachelor’s degree or higher, preferably in human resources, financial management, information technology, or related fields. - Professional Traits: Results-oriented, resilient under pressure, innovative mindset, strong attention to detail, and capable of meeting the financial industry’s rigorous compliance demands.