DE027765-Workforce Services Associate

Accenture in the Philippines

Negotiable
On-site - MandaluyongFresh Graduate/StudentDiplomaFull-time
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Job Description

Description


  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office Overall Purpose: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES:
  • Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.
  • Responsible for ensuring scheduled team logins/ logout on time, manage, control and report non-adherence to schedules.
  • Adheres to prescribed formats in updating attendance, schedule swaps
  • Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements.
  • Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Taguig, Uptown Bonifacio Tower 3


    • SKILL AND QUALIFICATIONS:


  • Must have at least 6 months to 2 years RTA experience
  • Other Workforce Management experience is an advantage
  • Good knowledge in MS Office (Word, Excel, PowerPoint)
  • Experience in Workforce Management tools such as eWFM, IEX, CMS Avaya, Blue Pumpkin, or Aspect is an advantage


    • Requirements

    Please refer to job description.

    CommunicationProblem SolvingAdaptabilityTime ManagementTeamworkAttention To DetailCritical ThinkingOrganizationCreativityCustomer Service
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    Boss

    HR ManagerAccenture in the Philippines

    Work Location

    Mandaluyong, PH

    Posted on 23 April 2025

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