MC1 - Noon Dalton Philippines Inc Cyber Security Engineer

MC1 - Noon Dalton Philippines Inc

C$1-1.6K[Monthly]

On-site - Cebu5-10 Yrs ExpBachelorFull-time

Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Apprenticeship Program
Time Off & Leave
Bereavement Leave, Family Medical Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.

Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
Experience with network security solutions and cloud technologies.
Bachelor’s degree in IT, Computer Science, or a related field.
Efficient Planning & Prioritization.
Organized Execution & Composed Problem-Solving.
Effective Communication & Stakeholder Engagement.
Resource Management & Delegation.
Informed Decision-Making & Commitment.
Exceptional Verbal & Written Communication.
Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
Knowledge base development and training creation experience.
Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.